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  • How to log into Moodle?
    Navigate to the Moodle site provided for your campus. Enter your student ID and domain password in the login box: ...
  • How do I access my Online course?
    Please click on the link for a short video: http://ecpionline.com/Moodle/Videos/Accessing/Accessing.html ...
  • How do I view my grades?
    To check the grades for your course, follow the directions below: From the welcome/home page of your course click Course Administration. Click Grades. All grades for individual assignments/assessments should appear in a list if the instructor has released ...
  • How do I submit my assignment?
    To submit an assignment, follow the steps below: Click on the assignment you are wishing to complete in your course. Under Submission Status click the Add submission button. Click Add... under File submissions. Click Upload a file in ...
  • How do I enter a “Virtual Chat” session?
    To enter a virtual chat session, follow the steps below: On the welcome page locate the chat you wish to enter, chats are designated by the white chat bubbleicon next to ...
  • How do I print a document in my course?
    Documents within the course should open up in their respective programs for printing (IE. Word Documentsuploaded to the course will open in Word for printing). To print content that is held ...
  • How do I post my assignment to the Discussion Board?
    To post an assignment to the discussion board you must first determine how the instructor wants you to submit the assignment. Please follow the steps ...
  • How do I modify a discussion board post?
    You can only delete or edit a discussion posting if you posted it within the allowable edit period. To modify a discussion posting, follow the steps below: Click on the posting you ...
  • How do I take a screen shot?
    To take a screenshot, below are the steps. For Windows: Press the Print Screen key on your keyboard. It may be labeled [PrtScn]. Open an image editing program, ...
  • How to create/recover a Student Portal Account?
    Create New Visit https://portal.ecpi.edu/secure/Student/loginstu.aspx?ReturnUrl=%2fsecure%2fstudent%2fstudent.aspx Click on "Create a New Account" Fill out the information Recover Visit https://portal.ecpi.edu/secure/Student/loginstu.aspx?ReturnUrl=%2fsecure%2fstudent%2fstudent.aspx Click on "Forgot your password"     ...
  • How do I determine where my class is located (in-seat)?
    After you are logged into your portal page. Click on the Academics Bar above on the left hand menu. Click on your class schedule Hold your mouse ...
  • How do I access Office 365?
    Please visit: https://portal.office.com  ...
  • How to fix Internet Explorer 10 blank page?
          If the site https://desktopservices.ecpi.edu has no content as seen below:       Click tools in Internet Explorer then Compatibility View Settings.   In Add this webiste https://desktopservices.ecpi.edu click Add. Both boxes checked and ...
  • How to enable the Citrix Receiver/ICA Client Add-on?
      Go to tools then Manage Add-Ons.     Select All add-ons.  Ensure Citrix ICA Client is enabled. ...
  • How to use the Receiver Cleanup Utility to uninstall the Receiver?
    How to Uninstall the Citrix Receiver for Windows:        1. Download the Citrix Receiver Cleanup Utility for Windows here    2. Go to the folder where you downloaded ...
  • How to change your OWA View
    If you log into http://mail.students.ecpi.edu and your theme looks like the below:       You are in light version view. This was selected the first time you logged ...
  • How to access OneDrive?
    How to access your OneDrive Login to https://onedrive.live.com/about/en-us/       ...
  • How to use the Citrix Universal Printer Drive?
    Use the Universal print in Citrix While in Microsoft Word, to print chose File - Print     From the Print window, choose Properties         his next window is the Citrix Universal Print Driver. Click ...
  • How to display Outlook contacts?
    Unable to see Contacts in Citrix Outlook In the Navigation Pane (Navigation Pane: The column on the left side of the Outlook window that includes panes ...
  • How to Add the Citrix Site to Internet Explorers Trusted Sites List?
      In Internet Explorer, go to tools then Internet Options.   Select the Security Tab --> Trusted Sites --> Sites.       Type: https://citrix.ecpi.edu --> Select Add --> Close ...
  • How to Log into Access Gateway?
    Login using your username and password. There is no need to prefix with your domain.     Click the checkbox and hit installSave it to your Desktop and ...
  • How to remove RDP client lag?
    How to speed up Citrix RDP application lag While connecting to a personal desktop using the Citrix RDP published application, you may experience lag.To fix this ...
  • How to fix an Internet Explorer 10 blank page?
          If the site has no content as seen below:       Click tools in Internet Explorer then Compatibility View Settings.   In Add this webiste https://desktopservices.ecpi.edu click Add. Both boxes checked and click ...
  • How to determine your mailbox size?
    Outlook 2013   From within Outlook, click the File tab.       Click the CleanUp Tool, then click Mailbox Cleanup....     Click the View Mailbox Size...     T he total mailbox siz along with individual ...
  • How to reset password?
    To reset Outlook 2010 and 2013 please contact IT Service by: email: itservices@mttsvc.com or  phone: 1(866) 369-6728 ...
  • How to setup Voicemail?
    Getting Started with your voicemail   Do I have voicemail? Here are the steps to verify if you have been enabled for voicemail   Outlook 2013     - Click on File  ...
  • How to change OneDrive password?
    Log into https://onedrive.live.com/about/en-us/ Click on username at the top right hand conerner of the window.   Click Account Settings           Under Security & Privacy click Change Password.           Choose how to recieve the code   Then ...
  • How to create a folder?
    Click on the +Create icon in the top left hand conrner of the window.        Click Folder     Now give the folder a name      The folder will appear in the OneDrive  ...
  • How to share a folder?
    Select the folder that needs to be shared        In the OneDrive bar select SHARE.     Then select the Invite group  and type in the email address(es) that will ...
  • How to upload a file?
    In the Ondrive bar click Upload.       Click File.             Then choose the file that needs to be uploaded (make sure it is in the File Name) and then click OPEN.       The file will ...
  • How to schedule and email to be sent at later date or time?
    In the message, click Options.In the More Options group, click Delay Delivery.     Under Delivery options, select the Do not deliver before check box, and then click the delivery date and time that you ...
  • How to Update Address BooK?
    Offline Address Book: Only downloads every 24 hours. If you alter an address or add a user, you will not see them until the 24 ...
  • How to sort emails?
    Outlook 2003 From within Outlook, click the View tab and choose Arranged By. Choose how eamil will be sorted.            To sort by currently displayed field options, click on the title of ...
  • How to clean out Outlook's Auto Complete?
    In the Outlook main window, generate a new email by clicking on the Create a new item icon.    In your new email To field, start typing the email address or ...
  • How to Access XenDesktop
    Install the Citrix Receiver.   Windows:   For Windows download it here: https://www.citrix.com/products/receiver   Go to the folder you donwloaded the Receiver to.   Double Click CitrixReceiver.exe            Type:  https://desktopservices.mttsvc.com       Click an application or desktop       Mac:  For Mac ...
  • How to Install the Office 365 ProPlus (MS Office)
    ...
  • How to Create a Student Portal Account?
    Go to https://portal.ecpi.edu/ Click Student Portal Homepage Select Create a New Account Enter  StudentID and  name, click Next Then enter  StudentID as username and create password Verify the email and ...
  • How to Change Student Portal Password?
    Go to https://portal.ecpi.edu/ Login Go to My Profile Select Change Password Enter the old password (Password you used to log into Student Portal)  Enter New password Click Change Password   ...
  • How to Access Office 365 for Faculty and Staff
    Before accessing Office365 for the first time, please perform the following steps: How to register in the self-service password reset portal - http://itservices.ecpi.edu/index.php?action=artikel&cat=22&id=93&artlang=en How to change your ...
  • How to Change the Remote PC Viewer to Version 2
    When trying to open the viewer window after clicking on a client or server in VCastle, you see this :      To fis this issue, follow the ...
  • How to Allow Java to Run on a MAC
    When trying to run the port test on a MAC, you receive the following message :       Do the following :   1.Click the Apple icon -> System Preferences ...
  • How to Log into VCastle Using Google Chrome
    ***You will need the latest version of Java installed on your computer.  It can be downloaded from http://java.com. ***   1. Log onto the VCastle server with ...
  • How to Log into VCastle Using Safari in MAC OS
    ***You will need the latest version of Java installed on your computer.  It can be downloaded from http://java.com. ***     1. Log onto the VCastle server with ...
  • How to Configure Java to Use in VCastle
    1. Open the Java Control Panel. In Windows XP, Vista, and 7, click Start -> Control Panel -> View by small icons -> Java. In Windows 8 ...
  • How to Log into VCastle Using Firefox
    ***You will need the latest version of Java installed on your computer.  It can be downloaded from http://java.com. ***   1. Log onto the VCastle server with ...
  • How to Log into VCastle Using Internet Explorer
    ***You will need the latest version of Java installed on your computer.  It can be downloaded from http://java.com. ***   1. Log onto the VCastle server with ...
  • How to Schedule Lab Time in VCastle
    1. Once you logon and pass the port test, it will take you to this screen.  Click “scheduler”.     2. Select your class.     3. Click “reserve lab time ...
  • HughesNet Customers Not Able to Access Canvas
    Recently, we discovered an issue with HughesNet customers not being able to get to any page within Canvas from their computers, but the app from ...
  • How to Change Your Password in the CampusNexus Faculty Portal
    To change your password, click My Profile, click Change Password. Enter the password you recieved from IT and enter your new password twice. ...