How to Access XenDesktop


To access the XenDesktop, type the following URL in your web browser: 

https://desktopservices.mttsvc.com

Once the web address has been accessed, a login page will be presented

1. Enter your User name (student id)

 

2. Enter your password:

 

  •  Inseat Students: Enter the password you use to log onto your campus computers to access XenDesktop.

 

  • Online students: Enter the password you use to log into Canvas with.

 

3. Select Log On
Plug-in
The first time you access the XenDesktop URL using Internet Explorer, FireFox and Safari, you are presented with two options:
Option 1: Install the full Citrix Receiver (Recommended). Check the Citrix license agreement box and select the install button.

 

 

Once installation is complete, the Applications and Desktop page will appear.
Option 2: If the Citrix Receiver installation fails or if you prefer not to install the Receiver, the HTML 5 Receiver can be used. Due to changes in Google Chrome browser, it will only work with HTML 5. There is no installation of any software required. However, you will need to use an HTML5 capable browser.

 

HTML5 Browsers:

Internet Explorer 10 and 11

Google Chrome 36 or later

 Mozilla Firefox 31 or later

 Safari 6 and 7 

Once you log into the site using Internet Explorer, FireFox, and Safari, instead of selecting install and the license checkbox, select log on.   Google Chrome will bring you straight to the Apps and Desktops page. 

 

Once you have logged in using any browser, the Citrix Main page will show two tabs:


Apps and Desktops


Select Desktops to access XenDesktop images for your course.
              Your course shell will state specifically what XenDesktop image should be used.
Select apps to use Microsoft and other applications.


Important Note: If you are taking a course shell that specifically designates that an assignment be completed using Microsoft Office in a specific XenDesktop image, use the images located in the Desktop tab to access Office. They have been designed to meet the specific needs of your course.


Desktops Page


Once you select the Desktops tab you will be presented with your assigned XenDesktop course images. If your account is associated with more than one course or software image, all will be listed on the Desktops page.

 

 


Access a specific desktop by completing the following steps:


1. Select the XenDesktop image required for your course assignment. This will be identified in your Moodle/Canvas shell.

2. Click your class XenDesktop.

3. The XenDesktop will open in a new browser tab as seen below:

 

                                 
Inside XenDesktop, you can click the Receiver from the start menu to access Office 2013 Applications. No credentials are required.

                                                    
Complete Assignments using XenDesktop


Complete assignments in the XenDesktop by the following steps below:


1. Open the Internet Explorer browser to access Moodle/Canvas.

2. Navigate to the Moodle/Canvas course assignment page you will be working on during your session.

3. Follow the assignment instructions found in the Moodle/Canvas course. Assignment instructions will specify what tasks must be completed.

4. In some instances you will be required to download files from a course page. You may download these files and save them to the virtual desktop’s H drive. Keep in mind the files saved on the H drive will remain with your XenDesktop account even after your session is over.


Submit Assignments using XenDesktop


     When a file is ready to be submitted to an instructor, complete the following steps:

  • Within the XenDesktop, open the Internet Explorer browser to access Moodle/Canvas.
  • Navigate to the Moodle/Canvas course assignment page where you will submit the assignment.
  • Follow the instructions for the assignment components that must be uploaded to the page. When submitting the created file(s), use the upload feature to navigate to the XenDesktop H drive or the Desktop folder. Select the file you would like to submit. 

 

When you want to end your XenDesktop session follow these steps:

  • Select Start
  • Select Log Off
  • Do not select Disconnect to end the session. 


Troubleshoot XenDesktop


Please note that the following link is provided for additional help: http://itservices.ecpi.edu


Problem 1


You cannot access the virtual desktop.


Resolution: 

  • Download the XenDesktop plug-in when the option is provided. 
  • Browser settings may need to be adjusted – See the Help Tab on the main menu or contact itservices@ecpi.edu. Support: (p) 1-866-369-6728 

 

Problem 2
You cannot download the XenDesktop plug in.
Resolution

  • You must have administrator or installation rights on the computer you are using in order to install the plug in.
  • You must activate Active X to install the plug in. When given the option, select Run ActiveX Control.
  • Browser settings may need to be adjusted – See the Help Tab on the main menu or contact itservices@ecpi.edu. Support: (p) 1-866-369-6728 

 

Problem 3


Your XenDesktop does not have a personal H drive when you select My Computer.
Resolution
Contact itservices@ecpi.edu. Support: (p) 1-866-369-6728

 


Problem 4


You do not know your account name and password.
Resolution

  • Contact itservices@ecpi.edu. Support: (p) 1-866-369-6728 

 

Problem 5
You cannot login with your account name and password.
Resolution

 

  • Contact itservices@ecpi.edu. Support: (p) 1-866-369-6728 

 

Problem 6
Your Virtual Desktop is frozen.


Resolution

  • Select Logoff from the main menu page, log back in and then re-select the image.
  • To do a hard reboot, if Restart is available, select Restart <Course Code>.This option shuts down the virtual desktop and restarts it. This is similar to what happens if your actual computer locks up or freezes. 

 

 

Problem 7
Once you select your course from the XenDesktop menu, an error message is returned.


Resolution


Log off, sign in, and select the course again.

  •  If an error message is still returned, email itservices@ecpi.edu. 

 

All other XenDesktop technical problems

 

Check Help for additional technical issue resolution. 

  • Email: itservices@ecpi.edu.
  • Call: 1-866-369-6728


ECPI Help Desk Support Hours
Monday - Thursday: 8 am - 10 pm ET

Friday: 8 am - 5 pm ET 

Saturday: 9 am - 5pm ET

Sunday: 4 pm – 10 pm ET

 

Tags: Citrix
Last update:
12-13-2016
Author:
ECPI Admin
Revision:
1.10
Average rating:0 (0 Votes)

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