General XenDesktop Troubleshooting


General Troubleshooting


Problem 1

You cannot download and/or install the Citrix Receiver
Resolution:

  • You must have administrator or installation rights on the computer you are using in order to install the plug in.
  • You must activate Active X to install the plug in. When given the option, select Run ActiveX Control.
  • Browser settings may need to be adjusted – See the Help Tab on the main menu or contact itservices@ecpi.edu. Support: (p) 1-866-369-6728 

 

Problem 2


Your XenDesktop or application does not have a personal H drive when you select My Computer. 
Resolution:
Contact itservices@ecpi.edu. Support: (p) 1-866-369-6728 


Problem 3


You do not know your account name and password. 
Resolution:

  • Contact itservices@ecpi.edu. Support: (p) 1-866-369-6728 

 

Problem 4 

You cannot login with your account name and password. 
Resolution: 

  • Contact itservices@ecpi.edu. Support: (p) 1-866-369-6728 

 

Problem 5


Your XenDesktop or application is frozen.

Resolution:

  • Select Logoff from the main menu page, log back in and then re-select the image.
  • To do a hard reboot, if Restart is available, select Restart <Course Code>.This option shuts down the virtual desktop and restarts it. This is similar to what happens if your actual computer locks up or freezes. 
  • Contact itservices@ecpi.edu. Support: (p) 1-866-369-6728 

 

Problem 6 

Once you select your course from the XenDesktop menu, an error message is returned.

Resolution
Log off, sign in, and select the course again.

  •  If an error message is still returned, contact itservices@ecpi.edu. Support: (p) 1-866-369-6728
Last update:
08-21-2017
Author:
Chris Scotto
Revision:
1.0
Average rating: 1 (1 Vote)

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